How do I fix Audio not playing over Zoom or in the classroom?
General Audio Issues
Garrett Livingston
Last Update há 3 anos
Audio Not playing over Zoom
Always check the Laptop System settings
Check that the computer is recognizing that the HDMI cable is connected (It will show up as a display and audio option)
Ensure that the audio is set to output through HDMI
Check and reseat all cables and adapters to the laptop
Check the audio settings in Zoom
Click the gear “Settings” button
Click audio
Ensure that the audio is routed through the cable connections
Click Test Mic and Speakers
If you hear the tone over the room speakers and it can hear you, then it works!
Audio Not Playing in Room
Always check the Laptop System settings
Check that the computer is recognizing that the HDMI cable is connected (It will show up as a display and audio option)
Ensure that the audio is set to output through HDMI
Check and reseat all cables and adapters to the laptop
Check the audio settings in Zoom
Click the gear “Settings” button
Click audio
Ensure that the audio is routed through the cable connections (i.e. The output dropdown menu reads HDMI and/or Crestron)
Click Troubleshoot.
If you hear the tone over the room speakers and it can hear you, then it works!
If you don't hear the tone, you may need to restart your computer in order for the connection to be reset.
This guide is intended for General Troubleshooting Discussion and Training.