If I get a new phone, do I need to worry about MFA?

Bryan Gibson

Last Update 8 months ago

The short answer: Yes & No

You can often restore a backup of your previous phone to a new one. RapidIdentity settings have been verified to be preserved during the "restore from backup" process. 

In some cases, RapidIdentity backups will appear to successfully be preserved, and you may still be able to get a rotating code as well. Unfortunately, in these cases, you will need to be enrolled in MFA again. You can follow the steps here for more information on enrolling in MFA.

To simplify the process of transitioning from old phone to new phone, we recommend taking the following steps:

  • Make an encrypted backup of the data on your old phone before switching to the new device.
  • Some cellular providers may assist with a backup if you are switching devices in-store.
  • Follow the backup instructions for your device from the manufacturer or cellular provider's website.  Apple has a knowledge base article for encrypted backups here: https://support.apple.com/en-us/HT205220. Google has provided a support article on encrypted backups here: https://support.google.com/googleone/answer/9149304?hl=en&co=GENIE.Platform%3DAndroid. Please be aware this may vary by manufacturer on Android device.
  • During the setup process on your new device, you should have an option to set up your phone as a new device or restore from a backup.
  • If you restore from backup, your MFA settings should be retained.

If you have questions about the process, or have trouble restoring a backup, please reach out to the Service Desk for assistance.

Still need help? Message Us